FAQ

  • DISTRIBUTORS
    • Can you charge us sales tax?
      • No, we only sell to distributors and rental companies with a resale certificate.
    • Do I need a resale certificate to buy?
      • Yes.  We do not sell to end users or any distributors without a resale certificate on file.
    • Do you offer distributor training?
      • Yes – it is our specialty!  We are certified trainers and love to share the knowledge to distributor salespeople and end users.  We provide training and product demonstrations on-site and in the field in order to educate as many crew members as possible. The Ebbert Company also has a dedicated 1100 square foot, state-of-the-art training facility in our Fountain Valley warehouse in order to have a safe space to train your crew.
    • How should I enter my purchase order?
    • Is Ebbert Company a wholesaler?
      • No, we do not buy and resell product.  We are the direct sales force for our vendors.
    • Should I make my PO out to Ebbert Company?
      • No.  All product you purchase from us is invoiced directly from the manufacturer once a credit app has been received and approved.
    • What are your will-call hours?
      • Monday – Thursday 8:00am to 4:15pm PST, and Friday 8:00am to 3:45pm PST

 

  • MANUFACTURERS
    • Are you computerized?
      • Yes, our specialized inventory and sales order software is top of the line and has been customized to meet our needs. One screen shows inventory, price, sales history, open stock shipments, customer programs and sales volume. Our cycle count inventory system yields consistent accuracy and serialized equipment tracking.
    • How can we be sure that you will give our products the attention that they need?
      • At Ebbert Company, we only accept contracts on products that we believe in.  If we can’t expand your market, we won’t sign up.
    • What areas do you cover?
      • We have a strong presence in Southern California, Arizona, Clark County Nevada and New Mexico.  Each area is available to you, but you are not required to hire us for our entire area of coverage.
    • What type of vehicles do you use?
      • Each of our territory managers drive an Ebbert Company truck, fully insured and company maintained.  Our logoed vehicles present the image you can be proud of.

 

  • END-USERS / CONTRACTORS
    • Can I buy direct from you?
      • No.  We never sell to end users.  We will be happy to assist you with locating a distributor of the product in your area. Go to our contact form here
    • Can you help me comply with Safety Training?
      • Yes. – it is our specialty!  We are certified trainers and love to share the knowledge to distributor salespeople and end users.  We provide training and product demonstrations on-site and in the field in order to educate as many crew members as possible. The Ebbert Company also has a dedicated 1100 square foot, state-of-the-art training facility in our Fountain Valley warehouse in order to have a safe space to train your crew.
    • Do you make jobsite calls and product demonstrations?
      • Yes. – it is our specialty!  We are certified trainers and love to share the knowledge to distributor salespeople and end users.  We provide training and product demonstrations on-site and in the field in order to educate as many crew members as possible. The Ebbert Company also has a dedicated 1100 square foot, state-of-the-art training facility in our Fountain Valley warehouse in order to have a safe space to train your crew.